Frequently Asked Questions

What vaccinations does my pet need to stay at The Lodge?

Required Vaccinations (administered by a veterinarian required):

DOGS: Rabies, DAPP, Bordetella, yearly Fecal Test
CATS: Rabies, FVRCP, yearly Fecal Test

Age Requirements: Puppies must be 12 weeks of age or older and must have had at least DAPP, Bordetella, and Fecal Test. By 16 weeks they must have Rabies. (For puppies younger we do offer Medical Boarding with our Vet Techs)

Currently, The Lodge is not requiring dogs to be vaccinated with the canine influenza vaccine or leptospirosis. We do, however, encourage you to talk to your veterinarian about canine influenza & lepto to see if it is appropriate for your dog.

Please have your Veterinarian fax or email the current records to us at info@foxcreekvh.com or a Receptionist can call your Veterinarian for records if you do not use Fox Creek Veterinary Hospital for your vet care.

Can I have my pet’s vaccines updated while boarding?

Yes! Although we do strongly recommend having your pet’s vaccines updated PRIOR to boarding for the best vaccine effectiveness. We do require Fecal Tests to be run prior to boarding or daycare so treatment may begin.

How do I make a reservation?

If you are a current client with an account at Fox Creek Veterinary Hospital, you can utilize our Boarding Request form found on this website. If you are not a current client please contact just at info@foxcreekvh.com or call at (636)-458-6569.

How much does it cost for my pet to board at The Lodge?

All pets have their own spacious, climate-controlled room that meets AHAA standards. We do offer a multiple pet discount for dogs that can board together safely. We offer a variety of upgrades and packages to best suit your pet. We are continuously reviewing our programs to make sure we are offering the best in the industry. Peak Season Pricing May Apply as an upcharge. Prices can be found on our Boarding Page.

What is your deposit requirement?

We require a deposit at the time of reservation which is the cost of a 1-nights stay. This charge will be applied when you check out. If your plans change please call to let us know, as long as this is done further than 7 days before your reservation you will receive a full refund.

Can I bring my own dog food?

Yes! We love when owners bring their own food, and so do your pets! The best way to bring food is in pre-portioned baggies for each meal your pet will have while staying with us. We do offer an easily digestible premium Lodge Food that is $1/meal.

Can I bring my pet’s favorite toys, blankets, or bed?

We pride ourselves on cleanliness and want everything to go home clean for our owner’s convenience. We will provide blankets for your pet’s stay at no additional charge. Owners can bring a dog bed if they would like, but we do warn them that sometimes Fido misses you and may chew on their bed. We do not allow rawhides, rope toys, or other toys we deem potentially dangerous. All pets in Daycare or Playtimes will have access to our Lodge Toys.

Does my pet need to be spayed or neutered to attend?

No! As a Veterinary Hospital we see the potential benefit of keeping dogs safely intact. We do not allow female dogs in season to board in The Lodge but welcome them to Medical Boarding with our Vet Techs. Intact males and females are welcome in our boarding and daycare programs – as long as they are friendly and safe with their canine friends.

Does The Lodge have any boarding restrictions?

For the safety of your pet and our staff, we do not accept pets that are people aggressive, destructive, have signs or symptoms of being ill, recovering from surgery, or have open wounds or sutures – our Medical Boarding is a great option for these types of cases and should be reviewed on a case by case basis. Please email Taylor@foxcreekvh.com for more information.

What does my pet do while at The Lodge?

Your pet will relax in their spacious room, play with our Pet Care Specialists, and enjoy any upgrades you’ve chosen. Your pet will be active and engaged during their stay and it is not unusual for them to sleep more than normal after their stay. If you ever have concerns, please do not hesitate to call us.

Can my pets stay together?

Yes, same family dogs that are friendly may stay together and enjoy our multiple pet discount. The Lodge reserves the right to separate dogs due to scuffles or space constraints. In this instance, the owner would be charged for a second room.

What are the hours of operation?

Fox Creek Veterinary Hospital is open 7 days per week from 8am to 8pm. For the convenience of your pet and the other pets attending The Lodge, attendance times are below:

  • Daycare:
    • Drop off AFTER 7:30am
    • Pick up Before 7:30pm (Daycare runs from 9am to 3pm)
  • Boarding:
    • Drop off AFTER 8am
    • Pick up Before 7:30pm

If you are picking your pet up early from a boarding stay we ask that you call so our Pet Care Specialists can collect and clean your dog’s belongings for their trip home.

Is there a Veterinarian on-site?

YES! Unless it is a holiday, we always have a Veterinarian and Vet Techs on-site during open hours from 8am-8pm. After Hours we have an emergency medical team on standby.

Can I call The Lodge to check on my pet while they are boarding?

As pet lovers ourselves, we understand how hard it is to leave your pet behind. We value your trust in choosing us to board your pet. While we encourage you to contact us if you are concerned, it may take our Pet Care Specialists some time to return your call, text or email, as we ensure your pet has an absolute ball while staying with us. We do offer a photo and report card upgrade.

Does The Lodge offer webcam services?

For the privacy of your pet and staff, we do not currently offer webcam services.

My pet has medication, can The Lodge administer these medications?

Yes, our Vet Techs will administer any medication that your pet may need while boarding with us. Insulin-dependent pets will have to be boarded with our Medical Boarding.

Medications MUST be brought in the original medication bottle, and the current instructions on the bottle must be followed. For the safety of your pet and staff, if medication is not brought in the prescription bottle and cannot be identified, we may not be able to provide it.

What is The Lodge’s cancellation policy?

If your plans change, we ask that you please give us a courtesy call at least 1 week in advance for a full refund. If a stay is canceled less than a week before drop-off, we cannot refund the deposit cost.

What is your cleaning policy?

We pride ourselves on a clean and safe environment for all the pets in our care. All rooms, bowls, and other surfaces are thoroughly cleaned after every stay with a chemical that is used to eliminate and prevent common bacteria including canine influenza virus, parvo, and others!

What is your Kennel Cough policy?

Just like kids attending school, there is always the inherent risk of spreading common illnesses, like CIRD (canine infectious respiratory disease – more commonly known as Kennel Cough). While we take every opportunity to lower the potential spread of communicable illnesses through cleaning and requiring vaccinations, some strains are more hardy than others. Dogs that present with illness are quarantined and treated, we do not accept pets with any symptoms. If there is an outbreak, we track any cases and update all clients. We pride ourselves on open communication and will always be honest and truthful if there is an active outbreak in our facility or in the community. We work closely with area boarding and daycare facilities to collaborate on common illness tracking. Owners understand that CIRD is an inherent risk when boarding pets at facilities with other pets present.

How can I take a tour?

We ask that you contact our receptionists at info@foxcreekvh.com or call us at (636)-458-6569 to schedule a tour. We also have a virtual tour option with our Tour Video!

How do I schedule my dog for a Daycare Evaluation?

After filling out our Daycare Application on this website, please call or email us at info@foxcreekvh.com or (636)-458-6569 to schedule your dog’s complimentary Evaluation day.

What do I bring to Boarding & Daycare?

Boarding: Your dog’s collar & leash that we will store for pick up, your dog’s favorite toy, pre-portioned baggies of food for each meal, a dog bed if you feel your dog may need it, medication if your pet is prescribed any.

Daycare: 6ft or shorter leash, and flat collar. Toys and food are not necessary.

What if there is an emergency?

All owners will be asked during the Boarding Check-In process how they would like us to handle an emergency. We always will try to contact an owner first, if we cannot get in contact with you we will refer to the Check-In sheet where owners can choose to:

  1. Decline medical services
  2. Set a price limit we cannot exceed for medical treatment OR
  3. Approval of all treatment